Avast free forum is a site where users can ask questions regarding their antivirus software. It offers a variety ways, including tutorials as well as FAQs. The site is easy to use and is frequently updated.
A major player within the cybersecurity market, avast has one of the highest levels of support for customers with its anti-virus software program. The support button on the website and LAPTOP or COMPUTER application grants users access to helpful FAQ and discussion forums, and also premium technical assistance in the event of any issues.
The company also has live chat to help customers get immediate responses, an email ticketing system for more in-depth questions and three live support lines in the UK, Australia and the U.S. The knowledge base is limited, but includes support manuals for all of its products.
Its customer service isn’t flawless Its customer support isn’t perfect, however. PCMag and Hauptplatine conducted an investigation jointly and discovered that the company shares information about its customers’ locations waste recycling phones as well as Internet Protocol addresses with third-party companies. This could create privacy concerns for some. In addition, its paid plans don’t provide enough extra features to justify the extra cost. The forum was recently hacked and hackers were able obtain user names, usernames emails, usernames, and passwords that were hashed. Fortunately, payment data was not compromised. The company has pledged to rebuild the forum on a faster and more secure platform. The company has a policy regarding security, which states that it will not sell or share personal information with third parties without their consent.